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| After buying Documents |
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| After buying advice |
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| Law related questions |
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| After buying document |
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| A 1. |
I have paid for a document? I am yet to receive via email, how can I download it?
- Go to the home page
- Enter your email and password at the left hand side
- You will reach the document pickup page
- If you have recently paid for a document you will see a list of these document(s) with link nest to them.
- Simply click on the link. You will be prompted to download the document, or the document will automatically open in ‘Word’.
- Save it to your computer.
- If you have any problems please contact tech support immediately.
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| A 2. |
I can’t log on the system. It does not recognise my email address?
The most likely reason is that you have registered with the wrong email address. Please contact tech support immediately with your ‘Worldpay’ transaction ID, date of purchase, credit card ID, first name and the correct email address. We will edit your email address so that you can download the document. |
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| A 3. |
I have not received my document and when I go to download it, I did not find the document in the document pick up page. What can I do?
Whilst we are not infallible, the most likely reason for this is that your payment has not been accepted by our merchant service provider. If you have a WorldPay receipt, please contact tech support and we will send your document to you immediately. |
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| A 4. |
I bought a document, logged on to download it but it didn’t open. Why?
The most likely reason is that your browser security setting does not allow you to open a binary file (.doc file). The other reason could be that the firewall in the network (in your machine or in the gateway machine) does not allow such a file to be downloaded.
You can try by changing the browser security setting to ‘low’. If you still can’t download the document please contact tech support. |
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| A 5. |
I can’t download the document. I saw a blank page. Why?
The most likely reason is that your browser security setting does not allow you to open a binary file (.doc file). The other reason could be that the firewall in the network (in your machine or in the gateway machine) does not allow such a file to be downloaded.
You can try to change the browser security setting to ‘low’. If you still can’t download the document please contact tech support. |
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| A 6. |
I can’t download the document. I saw an error page. Why?
The most likely reason is that your browser security setting does not allow you to open binary file (.doc file). The other reason could be that the firewall in the network (in your machine or in the gateway machine) does allow such a file to be downloaded.
Try changing the browser security setting to ‘low’. If you still can’t download the document please contact tech support. |
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| A 7. |
I have forgotten my password? How can I retrieve it?
Please click here, enter the email address that was used during registration and submit the form. |
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| A 8. |
In the ‘forgot password page’, when I tried to retrieve my password, it could not recognize my email. What shall I do?
The most likely reason is that you have been registered with different email address or mis-spelt your email address. Please contact tech support with your first name, last name, correct email, document reference last purchased and the ‘Worldpay’ transaction ID if you paid by credit card. |
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| A 9. |
How can I get an invoice with your V.A.T number?
Go to payment history page. Login using your email and password. Click on invoice link. You will see a V.A.T invoice with V.A.T number. |
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| A10. |
I made an error while registering. Now I can’t login. Please help.
Please contact tech support with your first name, last name, correct email, the document reference number last purchased and the ‘Worldpay’ transaction ID if you paid by credit card. |
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| A11. |
I want to change my email address.
Please contact tech support with your current email address. This answer will change when we have hooked NLJ cart system in UK |
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| A12. |
I have paid twice for the same document. How can I get the refund?
Please contact tech support with your first name, last name, correct email, the document reference number you last purchased and the ‘Worldpay’ transaction ID if you paid by credit card. We will check and refund you if this is the case. |
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| A13. |
How can I contact you for support?
Please contact us here. |
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| A14. |
I have contacted ‘technical support’ but am yet to get a reply? What shall I do?
If you have been in touch with one of our team about your technical enquiry already, please give your instructions to that person. Otherwise, please contact us. We will make sure your problem is dealt with as soon as possible. |
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| A15. |
I have contacted for ‘law support’, but have no reply. What shall I do?
If you have been in touch with one of our team about your legal enquiry already, please give your instructions to that person. Otherwise, please contact us. We will make sure your problem is dealt with as soon as possible. |
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| After buying advice |
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| A 1. |
I have paid for legal advice through ‘make payment’. I am yet to be contacted. What shall I do?
Please contact Law support with your first name, last name, email, amount paid and ‘Worldpay’ transaction ID. |
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| A 2. |
I have paid for legal advice through ‘make payment’. How should I submit my query to the lawyer?
Please contact Law support with your first name, last name, email, amount paid and ‘Worldpay’ transaction ID. |
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| A 3. |
I have paid for ‘Expert legal advice’. I am yet to be contacted by a lawyer. What shall I do?
You are likely to be contacted within 48 hours. You can wait or send a message to ELA support. |
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| A 4. |
I have paid for the ‘employment law service’. I am yet to be contacted by an employment lawyer. What shall I do?
You are likely to be contacted within 48 hours. You can wait or send a message to ELA support. |
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| A 5. |
Where should I contact you for support?
Please contact us. |
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| Law related queries |
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| A 1. |
Is doc XXXX suitable for me?
We really cannot advise you without detailed instructions. However, first, our document introduction pages will help you decide which document to buy. Second, almost all our document templates come with drafting notes to help you make the right decisions on what to add, select or delete. After you have bought, you can always contact us by phone if you need further help – absolutely free! |
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| A 2. |
Can I use a standard Net Lawman document and modify / customise it myself? Can I delete sections which are not applicable?
You certainly can. One of the leading features of Net Lawman documents is that you can edit, save and re-use. Most documents include drafting notes which explain which parts of the document you can change and which parts we advise should stay un-altered.
Any words, sentences or clauses that are optional are highlighted in blue. Simply choose the most suitable for your circumstances and delete the rest.
If you would like us to check your changes, you can use our drafting service. We will look over the changes you have made, possibly suggest improved wording, and draft any new provisions you require. The service is versatile and flexible. We take instructions quickly by email. |
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| A 3. |
Can you suggest the most suitable document for me?
We require more detailed information to tell you precisely which document might suit you best. However, the introduction pages and descriptions of the documents have been designed to help you choose the most suitable document for your circumstances. |
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| A 4. |
How does the bespoke service work?
Simply contact us with details of your situation and the sort of document you require. We will give you a price for: taking your instructions by message or documents;
- drawing first draft document;
- discussing with you by email or telephone;
- preparing second, amended draft;
- further discussion
- third draft if required.
To instruct us, just make your payment and contact us with as much info as you can as to how you do business.
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| A 5. |
Does Net Lawman have document xxx?
Try our search facility. |
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| A 6. |
Help – I have a work related problem. What steps should I take? Do I have a claim regards my employment?
We would need further information to be able to tell you accurately. However, a good place to start with employment problems is your contract of employment. Read it through and consider whether your employer is failing to comply with it.
There are special rules in many areas of employment. Unfortunately we cannot help you without spending time on your case. The fast, low cost way to do this is through our Expert Legal Advice service, where you can pre-pay as little as A$50 for an advice. If you need more help, one of our employment specialists will take your case. |
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| A 7. |
Will you help me to complete a document I have already bought?
Of course we should be happy to do so. Please send us more information about the sort of changes you require. We will give you a cost estimate for our work. We charge only £80 an hour and you can buy as little as a half hour’s work. |
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| A 8. |
I am looking for a piece of legislation – which one? Where can I find it?
Please use our search facility - we have many Acts of Parliament and statutory instruments to browse. |
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| A 9. |
My employer/ee has breached our contract. What can I do?
We would need further information to be able to tell you accurately. However, a good place to start with employment problems is your contract of employment. Read it through and consider whether your employer is failing to comply with it.
There are special rules in many areas of employment. Unfortunately we cannot help you without spending time on your case. The fast, low cost way to do this is through our Expert Legal Advice service, where you can pre-pay as little as A$50 for an advice. If you need more help, one of our employment specialists will take your case. |
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| A10. |
Can I issue a statutory demand for payment?
Here is our free information article on statutory demands. Our summary advice on when to use is when:
- You are chasing more than, say, A$10,000.
- You are absolutely certain that they owe you the money - every penny of it and the debt is crystalised. That means you do not need to ask a judge to say how much of your money claim is due to you.
- Your debtor has the money.
- You calculate that your debtor will pay rather than risk your issuing a petition. This depends of course on his perception of you as well as where he could find the money as a last resort.
- You are prepared to follow up by issuing a petition. You hope that might never be necessary. But, as in any litigation, hesitation comes through in your tactics. You lose the impact completely if you are seen to be bluffing.
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| A11. |
Are my employment ‘terms and conditions’ fair?
We would need further information to be able to tell you accurately. However, a good place to start with employment problems is your contract of employment. Read it through and consider whether your employer is failing to comply with it.
There are special rules in many areas of employment. Unfortunately we cannot help you without spending time on your case. The fast, low cost way to do this is through our Expert Legal Advice service, where you can pre-pay as little as A$50 for an advice. If you need more help, one of our employment specialists will take your case. If you need more help, one of our employment specialists will take your case. |
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| A12. |
Do Net Lawman documents comply with the latest legislation?
We try to keep up with all legislation by constantly reviewing our documents. However, occasionally something “slips through the net”, just as it might with a solicitor. But in five years of trading we have yet to hear of any problem arising from that. |
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| A13. |
Employment problem regarding maternity
Maternity is a special part of employment law which has many of its own rules. Every claim is different. We have free information regarding maternity, paternity and adoption rights.
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| A14. |
I need Terms and Conditions and a privacy policy document
Terms and conditions
Website Privacy policy
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| A15. |
Can I review a document template before I buy it?
Many, but not all, of our document templates can be ‘previewed’ before you buy. Click on the ‘Preview’ button next the document you want to see on the relevant introduction page. You can view most of the document although for obvious reasons, we mark the pages so you cannot see everything.
Alternatively, each document introduction page has a list of the specific provisions the document contains so you can check that the document includes everything you require. |
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